PHILIP, MATHEW; SOUNDARARAJAN, GOPALAKRISHNAN; MATHEW, MIMY. Empirical Study On Shopper’s Satisfaction And Retailers Service Quality In Muscat Governorate, Oman: Using Servqual Model. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 4115–4120, 2021. Disponível em: http://www.cibgp.com/index.php/1323-6903/article/view/1324. Acesso em: 31 oct. 2025.