RAO, M. Mallika; SHANKAR, Dr. A. Udaya; RAO, Dr.M. Bhaskara. Competency Mapping of Front-line Staff: Key for Success inthe Organized Retail Sector. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 1, p. 288–312, 2022. Disponível em: http://www.cibgp.com/index.php/1323-6903/article/view/2304. Acesso em: 31 oct. 2025.