MANOJ, Dr. G.; JENEFA, Dr. Leena. CRM PRACTICES AND ITS EFFECTS ON PUBLIC AND PRIVATE SECTOR BANKS ACROSS CHENNAI. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 4, p. 1848–1863, 2022. Disponível em: http://www.cibgp.com/index.php/1323-6903/article/view/2720. Acesso em: 31 oct. 2025.