M.P, D. S. .; G, D. S. .; H, D. S. . THE INFLUENCE OF TOTAL QUALITY MANAGEMENT ON STAR HOTEL PERFORMANCE. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 4476–4488, 2021. Disponível em: https://www.cibgp.com/index.php/1323-6903/article/view/1368. Acesso em: 5 jul. 2025.