SHENDGE, D. R. A. . CHATBOTS AND CUSTOMER SERVICE SATISFACTION. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 4, p. 2295–2300, 2022. Disponível em: https://www.cibgp.com/index.php/1323-6903/article/view/2771. Acesso em: 15 jul. 2025.