DR. GIGI G S; MS. DIVYA A. Customer relationship management and innovative strategies in tourism industry. The journal of contemporary issues in business and government, [S. l.], v. 26, n. 2, p. 545–555, 2020. Disponível em: https://www.cibgp.com/index.php/1323-6903/article/view/298. Acesso em: 17 jul. 2025.