SANKAR, D. J. G. .; MR. SURYA H. Service factors influence on customer satisfaction in innovative e- commerce. The journal of contemporary issues in business and government, [S. l.], v. 26, n. 2, p. 651–656, 2020. Disponível em: https://www.cibgp.com/index.php/1323-6903/article/view/314. Acesso em: 12 jul. 2025.